Author Topic: German/Italian/French/Portuguese Customer Service Representative  (Read 3242 times)

dk83

  • Newbie
  • *
  • Posts: 3
German/Italian/French/Portuguese Customer Service Representative, Belfast Northern Ireland

Our multi-lingual teams specialise in all areas of Customer service with one of Europe's finest automotive clients, supporting calls and emails from customers & car dealerships.
 
As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting, highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results.
 
This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied with the service provided, brand promotion and customer loyalty are vital for success.
 
You will be responsible for receiving customer test drive requests by email and telephone whilst recognising the ability to cross sell or up sell where if ever possible. You will also be administrating the process from the initial contact, data capturing through to liaising directly with the local dealer to arrange an appointment.

Essential criteria: Fluency in German/English written and verbal communication skills
Previous experience in customer acquisition / up selling
Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Excellent telephone manner including competent questioning/negotiation skills
Confident, self motivated, competitive and assertive
Rewards
     13,520 + Performance Bonus
     Continuous paid training on the latest technology
     Private Health Insurance
     25 days holiday entitlement + extra entitlements
     Discounted local gym membership
     Performance bonuses
     Potential for rapid advancement in many fields, and throughout 17 countries!
     Free Parking, close proximity to city centre by bus or train
     Death in service Benefit (annual salary x 4)
How to apply
Online via this link http://www.hirepoint.com/apply-now?site_lan=en
 
Location : Belfast
Belfast is a very cosmopolitan city and is within the cheapest cities to live in within the UK, average rental per house in the city centre and suburbs is approximately 500-600 and 150-200 per room.
( http://en.wikipedia.org/wiki/Belfast )